The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The... and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The... and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials...
in a position of assisting call centre agents Ensure quality assurance standards are maintained by all agents Experience... in implementing and monitoring corrective quality assurance actions Assist Training Officer and Contact Centre Manager...
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our call centre. The... and implementing call center quality processes and procedures; as well as making recommendations for enhancements to training materials...
Job Summary The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance... of our call centre. The QA will monitor outbound calls and email responses to assess associates' demeanor, technical accuracy...