and manage performance and service quality to guarantee customer satisfaction. Strengthen relationships: Establish and maintain.... Job Description The Lead - Customer Experience | Quality Analys t is a front-line position responsible for the evaluation...
control measures to maintain high standards of service Prepare detailed reports on quality, agent performance, and customer... of dedication, stability, and teamwork. As the business expands, we seek to hire a Quality Analyst to join our growing company...
: BPO experience as a Customer Service Representative, Technical Support Representative, IT Helpdesk, Quality Analyst, RTA... and effectively Maintains service quality under time pressures Attention to detail Analytical skills Qualifications...