Summary: The Tier 2 Technical Support Specialist provides mid-level escalation support for software, hardware, and network issues. This role requires hands-on problem-solving, supporting desktop and mobile operating systems, remote access ...
Summary: The Tier 3 Expert Support Specialist is the highest-level technical resource for escalation and resolution of complex IT issues. This role involves scripting automation, analytics via Power BI, endpoint management, and senior-leve...
Summary: The Tier 1 IT Service Desk Representative provides frontline support for end-users by diagnosing and resolving basic technical issues. Responsibilities include managing incident tickets, resolving user issues related to software, ...
Summary: The Program Manager is responsible for the overall leadership, direction, and execution of the IT service delivery program. This key personnel role ensures all contract deliverables, performance metrics, and service-level agreemen...