systems, WFM (Workforce Management) tools, performance dashboards, and Microsoft Office Suite (especially Excel and PowerPoint..., Metro Manila, Philippines Position Summary The Operations Manager at Pinnacle Intelligence plays a critical leadership role...
As a Project Manager at First Advantage (FA), you will play a crucial role in leading initiatives within the Global... project progress using Agile project management tools (e.g., Jira), ensuring deliverables meet quality and timeline...
Management (WFM) to ensure vendors are staffed correctly for seasonal peaks and daily fluctuations without over-billing...Program Manager About the Role: Summary: Oversee a network of ~3,000 agents across multiple outsourcing partners...
Experience in Workforce Management, capacity planning Familiarity with Workforce Management (WFM) platforms such as NICE, Verint... Assessment (BIA) Analyst partners across Operations, Finance, and Workforce Planning to evaluate how strategic initiatives...
and resolve payroll related issues. Knowledge in eTime/WFM Management, making sure that New Hires are Interfaced from Workday... to eTime/WFM. Assigning shift patterns to New Hires and Existing Employees with Shift pattern changes. Ensure accuracy of data...
functions. The role partners closely with Operations, Client Success, Quality, Compliance, Analytics, and Workforce Management..., and execution of all training programs across the Revenue Cycle domain. This leader ensures workforce readiness, competency...
partners closely with Operations, Client Success, Quality, Compliance, Analytics, and Workforce Management to align curriculum... of all training programs across the Revenue Cycle domain. This leader ensures workforce readiness, competency development...
) and translate it into actionable 'Red-to-Green' recovery plans. WFM (Workforce Management) Basics: Proficiency in managing shift... with the Training Manager to address quality, consistency, and knowledge concerns. Serve as the day-to-day operational contact...
Job Description: The Lead Assistant Manager - Workforce Management (WFM) plays a critical role in ensuring the..., Quality, HR, and Technology teams to align workforce strategies with business goals. The Lead Assistant Manager proactively...
Genesys Cloud for Workforce Management and routing Real-time monitoring dashboards and pacing tools (e.g., VIVA) Reporting... years in Workforce Management, Real-Time Analysis, or Contact Center Operations. Hands-on proficiency with Genesys Cloud...
to align staffing with readiness and performance goals. Customer Experience Manager in implementing new WFM processes or tools.... Qualifications 2-4 years of experience in Workforce Management, Real-Time Analysis, or Capacity Planning in a contact center...