applications and issues submitted to the Technical Operations Center (TOC) by the call centers and customers. Examines real-time... and historical outages in the trouble ticket management systems and provides feedback to TOC staff to promote incident management...
to events generated by network monitoring applications and issues submitted to the Technical Operations Center (TOC) by the call... feedback to TOC staff to promote incident management process improvement. Develops policies and procedures to enhance workflow...
to events generated by network monitoring applications and issues submitted to the Technical Operations Center (TOC) by the call... feedback to TOC staff to promote incident management process improvement. Develops policies and procedures to enhance workflow...