that promotes future global growth through strategic solutions and progress. We are looking for a Senior Operations Contact Center...: As a senior operations contact center engineer, you will be part of the Enterprise Contact Center Operations teams responsible...
that promotes future global growth through strategic solutions and progress. We are looking for a Senior Operations Contact Center...: As a senior operations contact center engineer, you will be part of the Enterprise Contact Center Operations teams responsible...
that promotes future global growth through strategic solutions and progress. We are looking for a Senior Operations Contact Center...: As a senior operations contact center engineer, you will be part of the Enterprise Contact Center Operations teams responsible...
Contact Center Operations Specialist assists with overseeing the daily operations of the Contact Center, and supports the... activities of the Contact Center team in order to achieve exceptional quality, accuracy, and efficiency of customer service...
as the subject matter expert on workforce management for the contact center. Proactively manages operational challenges... our employees succeed, our community wins. ABOUT THE POSITION This Member Experience Workforce Manager will be responsible...
successful Zoom Contact Center and Customer Experience implementations. In this customer-facing role, you'll be the primary liaison... between our customers and internal teams, ensuring seamless project execution and high-quality outcomes. Experience with contact center...
from you. Position Overview The Service Manager of MMS Contact Center & Telephony Technologies will provide technical and strategic..., and best practices for voice and contact center systems. Operations & Reliability Oversee day-to-day operation of global telephony...
Service Center (ASC) for the Customer Experience Delivery Center (CEDC) leads a team of contact center representatives... into the Agent Service Center while contributing to the evolution of the larger contact center organization. Core duties...
of 3 years of experience in project management, with a focus on customer service and contact center operations. Skills... to assess performance metrics and drive improvements. Knowledge of contact center operations, performance metrics, and customer...
of 3 years of experience in project management, with a focus on customer service and contact center operations. Skills... to assess performance metrics and drive improvements. Knowledge of contact center operations, performance metrics, and customer...
Customer Experience Technology team, you will help lead the execution of key deliverables for Contact Center Transformation...Industry/Sector Not Applicable Specialism Data, Analytics & AI Management Level Manager Job Description & Summary...
's Degree - 5 years of consulting and/or industry roles within customer service/contact center operations What Sets.... This is an exciting opportunity to leverage your knowledge in contact center transformation while mentoring junior staff and contributing...
and manage client relationships in the realm of contact center transformation. As a Senior Manager, you will serve as a trusted... - Master's Degree in Business Administration preferred - Demonstrating leadership in digital contact center operations...
Contact Center. The Senior Contact Center Manager directs the operations of the Virtual Services Department, ensuring the...-to-day operations of the Contact Center Department to ensure efficient, high-quality service across all communication...
We are currently looking for a Contact Center Data Manager for a 100% remote position on a large federal government... contact center program. This role focuses on managing workforce data, forecasting, scheduling, and performance analytics...
. Job Overview: This position will be responsible for the daily operations of the functions provided by the centralized contact... service skills Preferred: College Degree Knowledge of telephony contact center systems and healthcare scheduling...
We are currently looking for a Contact Center Data Manager for a 100% remote position on a large federal government... contact center program. This role focuses on managing workforce data, forecasting, scheduling, and performance analytics...
Overview: Highlight is seeking a Knowledge Manager to support a contact center for a federal civilian customer.... Responsibilities: Maintain contact center knowledge management procssess related to content analysis, document management, data...
Job Description: Overview Highlight is seeking a Knowledge Manager to support a contact center for a federal... civilian customer. Responsibilities Maintain contact center knowledge management procssess related to content analysis...
forefront. Work with IT and Operations Data Analyst to streamline contact center reports, and set up department metric...Why join this team: This people manager role leads and oversees the call center workforce management function...