to Skip to Content Link Search Jobs Job Description Apply now Start Please wait... Job Title: Major Incident... Manager - L1 Req Id: 97851 City: Chennai State/Province: Tamil Nadu Posting Start Date: 9/19/25 Wipro Limited (NYSE...
to end users Identifies issues create Service Request or Incident based on the issue type, and provide L1 resolution... Incident is a Major Incident, set the MI flag and initiate the MI process If the Incident is a complaint, initiate recovery...
. Ensure proper incident classification, closure codes, and user agreement for closure. Escalate and manage Major Incidents... Responsibilities: Handle calls, chats, and emails from end users, providing L1 support and resolution. Create and manage Service...
classification codes Initiate Major Incident or Recovery Call processes when applicable Record and assign Incidents/Changes/Service... Requests or Incidents, providing L1 resolution Escalate priority incidents to Subject Matter Experts (SMEs...