Lead, Service Level Management will play a pivotal role within the Enterprise Service Management (ESM) office, responsible..., and external suppliers. The Lead, Service Level Management will lead the negotiation and implementation of SLAs and OLAs...
or administration of ITSM modules of ServiceNow Platform Familiarity of other Service Management Tools (such as BMC Remedy, Kinetic... ServiceNow modules (i.e. HR, Shared Services, Security, etc.) Experience in Service Asset Configuration Management Experience...