Job Overview The L1 NOC Operator plays a dual-role function supporting both customer enquiries and Level 1 network..., and structured working style Ability to follow processes and suggest improvements Comfortable working in a hybrid customer support...
L1 Customer Success Agent - Philippines Telna Philippines (Remote) ** This position is remote for candidates...), as required. Responsibilities: The successful candidate will : Provide technical and customer support via Email, Phone and Live Chat with limited...
is the highest level of customer-facing technical support and focuses on resolving complex, escalated issues from Level 1... . Responsibilities Act as Tier 3 (L3) escalation support , handling complex technical issues escalated from L1 and L2 support teams...
operations Provide guidance and mentorship to L1 & L2 support engineers Requirements: 11+ years of hands-on Linux system... and manage KVM, OpenStack, VMware, or containerized environments (Docker, Kubernetes) Support cloud-based hosting solutions (AWS...