. Responsibilities Act as Tier 3 (L3) escalation support , handling complex technical issues escalated from L1 and L2 support teams... Qualifications 3-5+ years of experience in Technical Support, Application Support, NOC, or Escalation Support roles (L2/L3...
will engage with an AI Interviewer, supervised by Human Talent Acquisition Experts who will support your entire application.... About the Role We are seeking a highly motivated and skilled Technical Support Specialist to join our team and contribute...
. Mentorship and Training: Assist L1 Support analysts with training and mentoring to enhance their product knowledge... you unique is welcome; join us and let's build what's next - together! Job Overview As an L2 Support Analyst, your primary goal...
/SailPoint) IGA platform, resolving complex issues escalated from L1 support team. Have good knowledge on IGA (Saviynt/SailPoint.... Need to actively participate in all customer calls and address all issues raised by customer. Work closely with L1 support...
you to join us! As the gTech Ads Platinum Customer Support Senior Associate you will leverage deep expertise, profound product knowledge... and tailored support that goes beyond X-product and X-Service limitations. Comprehensive and nuanced understanding of various...
application/technical issues. Duties and Responsibilities: Perform level 1 support for End Users, as applicable depending on the... and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate...
your passion with a team of over 1000 talented professionals. Position Overview As a Technical Support Analyst (L1), you'll play... service. Key Responsibilities Customer Support and Problem Resolution: Provide clear, timely communication to customers...
by taking on regular support tickets and user inquiries alongside the team (L1/L2 tasks), ensuring no backlog accumulates. Team... targets. Escalation Management: Handle complex user issues escalated by L1 support. Troubleshoot technical problems related...
and internal teams. Mentorship and Training: Assist L1 Support analysts with training and mentoring to enhance their product... you unique is welcome; join us and let's build what's next - together! Job Overview As an L2 Support Analyst, your primary...
and troubleshooting. At least 1 year in Level 2 or Level 3 Application Support, with experience in Incident, Problem, and Change..., and accountability Job Roles & Responsibilities: Incident & Problem Management: Serve as the last level of application support...
and troubleshooting. At least 1 year in Level 2 or Level 3 Application Support, with experience in Incident, Problem, and Change..., and accountability Job Roles & Responsibilities: Incident & Problem Management: Serve as the last level of application support...
from L1-L3 support. Develop and deploy bug fixes, patches, and minor enhancements using Kotlin, Node.js (backend) and React... involves providing advanced (Level 4) technical support for our software solutions, primarily built with Kotlin, Node.js, React...
. Position Responsibilities: Support the directors on delivering the 2nd line information risk oversight and challenge program... to the U.S. and Canadian Segments while enabling the Segments' L1 teams to manage their information risks efficiently...
- REMOTE. In this role, you will have a substantial impact on shaping the product strategy for a cutting-edge modular L1... technology is a must! Why Apply Through Jobgether We use an AI-powered matching process to ensure your application is reviewed...
of Identity Verification, your resume or CV must include your photo to ensure the accuracy of your application. Who... and growth. You'll work with Accenture's certified practitioners, and Accenture will support you in growing your own tech stack...
Engineer provides advanced technical support by diagnosing and resolving complex IT issues across desktop, software, Office 365..., and basic networking. The role focuses on meeting SLA targets, supporting L1 escalations, maintaining system stability...
problems. Act as a liaison between L1, L2, and L3 support teams to ensure timely resolution. Maintain and update support...Role Description The L2 Service Desk Analyst provides advanced technical support to corporate users, including VIP...
), and ensuring efficient IT service delivery to support business operations. This is a hands-on role that requires both strategic..., and Service Desk (L1/L2 technicians). Provide coaching, mentoring, and performance management for all IT team members. Define...
), and ensuring efficient IT service delivery to support business operations. This is a hands-on role that requires both strategic..., and Service Desk (L1/L2 technicians). Provide coaching, mentoring, and performance management for all IT team members. Define...
for extended hours and on weekends as needed to handle high priority issues Interface with L1 and L2 support groups, providing...: As a part of L3 production support, Sr. Software Engineer will be responsible for: Identifying, troubleshooting and providing...