, configuration management (i.e., Nessus, McAfee, WSUS, SCCM, Ivanti, Splunk, ACAS, SCAP, HBSS) Experience with software application...
(e.g., Ivanti HEAT, ServiceNow, Remedy, or equivalent). Develop, document, and enforce Service Desk standard operating..., and ensure consistent adherence to SLAs. Proficiency with industry-recognized Service Desk ticket management systems – Ivanti...
. Leverage monitoring and service management platforms such as Jira Service Management and Ivanti to increase operational...
management system (e.g., Ivanti HEAT, ServiceNow, Remedy, or equivalent). Develop, document, and enforce Service Desk standard... – Ivanti HEAT. Strong understanding of ITIL service management frameworks, including incident, request, and change management...
and tooling maintained by the SRE team. Familiarity with ITSM platforms (Ivanti, ServiceNow) and device management tools (Intune...
with Cybersecurity to ensure TE compliance (using tools such as Nessus, Splunk, Ivanti, and locally procured software Collaborate...
virtualization and enterprise application delivery, including clinical apps such as Epic Utilize ITSM tools like Ivanti to manage..., or Ivanti Familiarity with ITIL principles and incident/problem/change management processes Experience supporting virtual...
across FLETC facilities. Oversee the use and configuration of ITIL-based Service Desk ticket management systems, such as Ivanti... systems (e.g., Ivanti HEAT). Strong organizational, communication, and problem-solving skills. Proven ability to lead...
across FLETC facilities. Oversee the use and configuration of ITIL-based Service Desk ticket management systems, such as Ivanti... systems (e.g., Ivanti HEAT). Strong organizational, communication, and problem-solving skills. Proven ability to lead...
effectively with both technical and non-technical users. Experience with ticketing systems, preferably Ivanti Front Range...
Configuration Manager (MECM/SCCM, Jamf Composer, Intune, BigFix, Ivanti Patch, Patch My PC, 1E-Shopping, etc. Solid understanding...
, Citrix technologies, Cisco networking, Check Point firewalls, Microsoft Intune, mobile device management (MDM), and Ivanti.../XenDesktop, Citrix Virtual Apps and Desktops, and NetScaler (ADC) appliances. Administer and maintain Ivanti Endpoint Management...