General information Job Posting Title Investigative Case Inquiry Call Agent Date Wednesday, July 2, 2025 City... performance metrics for call handling, quality, and customer satisfaction. Job-Specific Essential Duties and Responsibilities...
General information Job Posting Title Investigative Case Inquiry Call Agent Date Wednesday, July 2, 2025 City... performance metrics for call handling, quality, and customer satisfaction. Job-Specific Essential Duties and Responsibilities...
, and/or troubleshooting as needed. - Meet established performance metrics for call handling, quality, and customer satisfaction... on case status and processing needs for cases that have not been scheduled. Reports to the Department head or Team Lead...