levels, ASA, AHT, occupancy, shrinkage, schedule adherence, and agent utilization Desired Qualifications: Analytical Skills... functions for global businesses across many industries including telecommunications, banking and financial services, insurance...
on a weekly and monthly basis. Ensure timely and accurate reporting. Reports include but are not limited to: Team/Agent Progress... telecommunications, banking and financial services, insurance, media, education, and retail. We're recognized as being Safe, Flexible...
. This included voice calls, instant message, IVR call flows, voicemail, video conferencing, agent queues, and availability. Duties... Dependents Group Life Insurance (Life, disability, and personal accident) and Burial Benefit Rice, and clothing allowance...
remuneration and great perks Comprehensive medical, insurance, and social security coverage World-class workspaces Engaging..., etc.) Assist Operations to help provide greater focus on real-time/intraday agent productivity, performance exceptions and schedule...
, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets. Training... helpdesk is managed by checking agent availability and SLA tickets. Ensuring you are available as the POC in the management...
are met. Responsible for tracking real-time metrics such as call volume, agent availability, and adherence, and for making immediate... corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL...
, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets. Training... helpdesk is managed by checking agent availability and SLA tickets. Ensuring you are available as the POC in the management...
and sales drivers to drive agent behavior and target achievement Required Qualifications: Education & Experience: Bachelor...’s degree in Mathematics, Finance, Business Management or related courses 1-2 years of experience in the life insurance...
to improve agent technical skills and communication. Act as the first point of contact for complex technical issues that agents..., but equivalent work experience is often accepted. Job Types: Full-time, Permanent Benefits: Company events Health insurance...
dependents Paid time off Life insurance coverage A refreshing and supportive culture - we know people make the difference Day... shift schedule for that perfect work-life balance Since this is a pioneer role, get the chance to be a change agent in the...
services, technology, risk management, or other multinational companies. Broad knowledge of financial services/insurance... and by doing the right thing. Independent thinker - ability to be resourceful, self-motivated problem-solver. Change agent...
. Conduct comprehensive Consumer, Agent and Corridor trend / pattern analysis to detect suspicious activities and Modus Operandi... Competitive Salary & Allowances HMO with Medical & Dental Coverage Life Insurance Employee Stock Purchase Plan Options Paid...
-time job within the month. Think of us as your personal talent agent, and good luck with the application :) About the... Client: With Coverage provides tech-enabled business insurance for leading brands in the mid-market and enterprise...
their confidence without compromising responsibilities as an agent of Asurion Occasional travel may be required No insurance license... and policies related to licensing. QUALIFICATIONS: Previous experience in licensing, insurance, or related field preferred College...
be possible. Why Join Us Opportunity to play a key role in improving customer satisfaction and agent performance. A collaborative environment... that encourages process optimization and innovation. Competitive salary and benefits package, including health insurance, paid time...
, Agent Workspace, Playbooks, Knowledge Management, Portal, SLAs, Workflows, and Integrations. Develop technical solutions... with JavaScript, ServiceNow scripting, and configuration. Experience with Agent Workspace, Case Management, Playbooks, Knowledge...
and handled Qualifications Must have proven experience handling executive search and/or agent-level hiring in a BPO setting... software: Discord, ClickUp, G-Suite, Zoho, or Any Applicant Tracking System (preferred) Benefits Health Insurance (HMO...
with business objectives Scheduling & Staffing Create and maintain agent schedules to meet service level and productivity targets...) Strong communication and stakeholder management skills Preferred Qualifications Experience supporting financial services, insurance...
Track, analyze, and report on agent performance, process adherence, and quality trends. Identify performance gaps... to transform operations for the world's leading corporations in industries including insurance, healthcare, banking and financial...
doing US expat tax return preparation/review. US CPA or IRS Enrolled Agent designation strongly preferred. Knowledge... as a candidate for Manager/Senior Manager What's in it for you A competitive salary +1 Free HMO Dependent Health Insurance, and Life...