and technical solutions for future Incident and Problem process design/changes that increase efficiencies on the ServiceNow platform... to do your best work. Job Summary The Incident and Problem Business Analysis Manager within the Service Management team at Equinix...
frameworks (e.g., ITIL). Experience with service desk software and tools, such as ServiceNow, Zendesk, or similar platforms... of an organization dedicated to making a positive difference in Canada. Join us. POSITION OVERVIEW: The IT Service Desk Manager...
applications and information through the application life-cycle and reports progress to manager, stakeholders and team members... assurance of design, development, testing & implementation of enhancements and other general product service and incident...
functional requirement documents into technical documents Knowledge of ITIL - Incident, Problem and Change management process... direction of the Senior Manager applications and development, the Senior Application Developer plans, architects, designs...