like incident management, change management, asset and configuration management, problem management, capacity management..., availability management, CSI, problem management, asset, and configuration management. Overall process ownership by collaborating...
AND RESPONSIBILITIES Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor... analyses for major technology initiatives. Executive Communication & Presentations 17. Create high-impact executive...
(ITSM) tools such as ServiceNow with solid understanding of incident, problem, and change management processes. 4... of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned...
customers and navigating complex organizations Problem-solver with a consultative mindset and a passion for helping customers... Familiarity with automation, observability, or ITSM tools Technical certifications (AWS, Azure, GCP...