management, user support, and IT security compliance. Working closely with SSCS leadership and Central IT, the position ensures... and training. Under the general direction of service desk management, the Service Desk Support Specialist provides Tier 1 support...
of IT support activities for end-user hardware/software resolution, and guides end-users through troubleshooting procedures... in-depth knowledge of IT support best practices and experience with the University IT systems to conduct analyses...
while collaborating closely with our IT Support Team Lead, Support Manager, and Global Director of Business Support. Keeper... in minutes and seamlessly integrates with any tech stack to prevent breaches, reduce help desk costs, and ensure compliance...