. Position We are looking for a Mid-Level IT Service Management (ITSM) Analyst to support the monitoring and optimization... Incident & Service Request Management: Monitor, track, and escalate IT incidents and service requests using the bank’s ITSM...
banking environment. This role is ideal for individuals interested in IT service delivery, incident management, and ITIL... Skills: Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy, Jira Service Management). Basic knowledge of IT...