IT Service Desk Dispatcher/Customer Care Representative Reports To: Service Desk Manager This is a fully remote... complaints, and scheduling our technical staff. They handle incoming calls to the service desk, triage reported issues to advise...
articles to aid peer technicians. Team Collaboration & Standards · Partner with Service Desk Dispatcher to prioritize... consistency in Autotask/IT Glue. Communication & Documentation · Accurately log all work as service tickets in Autotask...