Reporting to: High Balance Collections Team Manager Job Purpose: As a High Balance Collections Agent... PERFORMANCE AREAS: Under the management / direction of the High Balance Collections Team Manager, the High Balance Collections...
balance and help them to not only get out of debt, but prevent them from falling back into debt, by ensuring that right... to drive collections Work to agreed quality standards and agreed timescales Responsible for managing complaints and ensuring...
or their online account that they are in credit. They will call to ask for a refund of that credit. The agent will advise them of the... impact on their direct debit amount if they take the refund. The agent will then raise the refund for the customer if it...