We are seeking a motivated and enthusiastic Helpdesk Apprentice to join our dynamic IT support team. As a Helpdesk... Apprentice, you will play a crucial role in providing first-line technical support to our users. Your primary responsibilities...
and software deployments Respond to and triage incoming calls and emails Clear documentation in the helpdesk system of all tasks... changes or agreed outages Work closely with other team members to ensure effective communication Escalate helpdesk cases...