or access point) and occasionally VOIP (Voice over IP). The Technical Support Agent provides support both in person and via...: Provide support to Helpdesk Teams by assisting with ticket backlogs when required. Adhere to and contribute to internal...
Customer Support Agent (Transaction Investigator) - Cape Town - Salary R8 000 to R15 000 per month About the Company...-time Shift-based (3 rotations) Experience with a helpdesk/CRM (e.g., Zendesk, Freshdesk, Intercom) and basic data analysis...
Customer Support Agent (Transaction Investigator) - Cape Town - Salary R8 000 to R15 000 per month About the Company...-time Shift-based (3 rotations) Experience with a helpdesk/CRM (e.g., Zendesk, Freshdesk, Intercom) and basic data analysis...
) A+ would be advantageous. N+ would be advantageous. MCSE 5 yearsâ Service Desk/Helpdesk experience would be advantageous. General...
escalation from Helpdesk Agent Tier 2. Incident management & communication to relevant departments. Program network equipment...
helpdesk is managed by checking agent availability and SLA tickets. Ensuring you are available as the POC in the management..., such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed performance targets. Training...
. Helpdesk Management: Ensure the helpdesk is managed by checking agent availability and SLA tickets. Ensuring... key performance metrics, such as agent tasks and responsibilities. Take corrective actions as needed to meet or exceed...