Story Behind the Need: Business group: CS&S Technical Support Help Desk – Main function – provide technical support.... Typical Day in Role: Inbound Technical Support Help Desk Entry level position, which serves as a prerequisite...
, training, and career opportunities. Hire, train, and supervise a team of technical support specialists to ensure excellent... in the IT industry, including new technologies and security threats. *Provide technical support to end-users, including...
and second line technical support for computers, phones, printers, mobile devices, cloud services and networks, to internal staff... line technical support for computers, phones, printers, mobile devices, cloud services and networks, to internal staff...
systems where CloudTalk does not offer native support, by leveraging APIs and external tools. Troubleshoot technical... fit: Proven experience in technical consulting, solution engineering, or technical support in a SaaS or integration...
and support teams make customer experience the greatest competitive advantage for driving more revenue. CloudTalk works... internal teams and clients with deep product expertise. Whether it's answering complex support questions, advising Sales...
and remote technical support to end users, ensuring quick resolution of issues and providing exceptional service to VIPs... and senior stakeholders. Recording and monitoring support requests in the helpdesk system (preferably Jira) and adhering to the...
providing high quality customer service and technical support provision to all the users of the Toronto office. Understanding...) with strong potential to become permanent. You will be working cross-departmentally to support workplace operations and facility management...
and rapid response to issues. Facilitate technical support and helpdesk functions, both in-office and remotely... performance, support cross-functional teams, and champion organizational security. This is a high-visibility role with impact...
and support Strong SQL query skills Data process improvement Working in large data sets Confluence, Jira, TestRail Helpdesk..., analytical, judgmental and communication abilities are critical. Strong negotiation skills What You Bring Technical Skills...