. Utilize Microsoft OS, help desk tracking system(s), and other software [i.e. SCCM (previously SMS), ServiceNow, Remedy, & HP... as assigned by T&T managers. Required Skills & Qualifications: 1+ years experience supporting IT Help Desk Experience using...
position that we are looking to fill is for a full-time help desk / field technician. This candidates time will be split... be escalated to the higher tier help desk folks and engineers when necessary. We are looking for someone who is self-motivated...
Tier I Service Desk Agents provide the first line of customer support for the contract, offering 24x7x365 assistance... in IT or related field preferred. Experience: Minimum 1–2 years of help desk, call center, or IT customer support...
or related field (preferred). Experience: Minimum 3–5 years of experience in IT support, help desk, or technical...Tier II Advanced Support Agents provide second-level technical support for the contract environment. They handle...