Creates guest satisfaction and exceeds expectations by providing the service brand behavior and genuine hospitality... responsibility and uses teamwork when providing guest service and experience § Listens, apologizes with empathy, finds a solution...
expectations § Gives personal attention, takes personal responsibility and uses teamwork when providing guest service § Listens... return guests and ensure all guests expectations are met and exceeded at all times. § Ensure all guest account...
are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service..., productivity, morale and guest service. Interact with guests and personnel of the hotel in an efficient and friendly manner...