Cloud CX Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX Good knowledge of Cyara Automation tool... Hands-on knowledge on automating IVR flows using Cyara Automation tool. Good knowledge of SQL queries Good knowledge...
testing of voice interactions via platforms such as Amazon Connect, Google CCAI, or Genesys Cloud. Drive defect... identification, root cause analysis, reporting, and quality metrics using industry-standard QA tools. Guide automation strategy...