Responsibilities: Install, maintain, and administer the Genesys Framework Suite and agent desktop, including call routing programs..., configuration objects, and system updates Manage Genesys Workforce Management (WFM), e-Services, and Genesys Voice Platform (GVP...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, with at least 3 years focused on Telco Network and CCaaS. Deep understanding of CCaaS platforms (e.g., Genesys Cloud, Amazon Connect...
, with at least 3 years focused on Telco Network and CCaaS. Deep understanding of CCaaS platforms (e.g., Genesys Cloud, Amazon Connect...
alignment with business goals. Architect and maintain integrations with platforms like Twilio, Asterisk, Genesys, Avaya, Cisco... with a strong focus on telephony systems. Hands-on experience with Genesys PureCloud or Amazon Connect in a production environment...
(e.g., CORE, Genesys, Azure, Jira, Confluence, etc.) would be helpful Knowledge of formal test planning, procedures...