Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams...
using Excel, Power BI, or SQL One year of supervisory or reporting experience in Genesys Legal Requirements...
platforms with tools such as Genesys, Twilio, and Microsoft Teams Implement and optimize LLM pipelines, ASR/TTS voice models...
enterprise-grade chatbot and voice solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio...
, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams). Implement and optimize LLM pipelines, ASR...
chatbot and voice solutions using: Azure Bot Service. Power Virtual Agents. Integrations such as Genesys, Twilio... / Nice-to-Have Skills Experience integrating with Genesys, Twilio, WebRTC services. Prior work on enterprise-scale...
. Genesys, Twilio, Microsoft Teams). Implement and optimize LLM pipelines, ASR/TTS for voice bots, and retrieval-augmented...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
solutions using Azure Bot Service, Power Virtual Agents and integrations (e.g. Genesys, Twilio, Microsoft Teams). Implement...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
Management Helpdesk application Experience using GroupLink's eHelpdesk platform Experience using Genesys Cloud contact...
platform, along with Genesys Cloud contact center and Jira Service Management Helpdesk application systems. Qualifications...
Helpdesk application Experience using GroupLink’s eHelpdesk platform Experience using Genesys Cloud contact center...
or product ownership, ideally in regulated industries. Hands-on experience with IVR/Contact Center platforms (e.g., Genesys...