Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, with a strong background in call center technology. Expertise in cloud-based contact center solutions (e.g., Amazon Connect, Genesys, Five9...
dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy... with CDC standards and federal guidelines. Tools & Technologies: - SKPI - Performance metrics and KPI tracking - Genesys...
dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy... with CDC standards and federal guidelines. Tools & Technologies: - SKPI - Performance metrics and KPI tracking - Genesys...
deployment and administration. Experience with Five9 or other CCaaS platforms such as NICE, Genesys, or Cisco (Five9 preferred...
a matrix driven organization AWS connect Genesys on Prem Contact Center Proven knowledge on technology such as Java...
a matrix driven organization AWS connect Genesys on Prem Contact Center Proven knowledge on technology such as Java...
Lex, Google Dialogflow, Azure Bot Service, Genesys,) Troubleshoot issues related to bot performance, voice recognition...
Center Operations Own operational excellence for AWS Connect, Genesys Cloud, and NICE platforms, ensuring a seamless... ownership for omnichannel platforms (AWS Connect, Genesys, NICE, or equivalent) Deep experience managing operational command...