Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
, EDI and Genesys. - Agile & SAFe Practice Leadership: Champion, implement, and mature SAFe principles and practices...
, EDI and Genesys. - Agile & SAFe Practice Leadership: Champion, implement, and mature SAFe principles and practices...
Center Operations Own operational excellence for AWS Connect, Genesys Cloud, and NICE platforms, ensuring a seamless... ownership for omnichannel platforms (AWS Connect, Genesys, NICE, or equivalent) Deep experience managing operational command...
, with a strong background in call center technology. Expertise in cloud-based contact center solutions (e.g., Amazon Connect, Genesys, Five9...