Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
platforms such as AWS Connect, Genesys Cloud, NICE CXone, Microsoft Dynamics 365 Customer Service. Your experience counts...
, Genesys). Strong financial acumen with the ability to connect workforce metrics to P&L impact. Exceptional executive...
authority for industry-leading platforms such as Genesys Cloud CX, Genesys Engage or NICE CXone. Expect a collaborative team... stability. Perform or oversee configuration/build activities for Genesys or NICE environments including tenant setup, user roles...
like Verint, NICE, Genesys, Calabrio, Aspect Creating forecasting models based on client input Developing capacity planning models... of WFM platforms (Verint, NICE, Calabrio, Aspect, Genesys, cloud solutions) Practical knowledge of AI powered WFM solutions...
with other Conversational AI (like Amazon Lex, IBM Watson, Microsoft PVA, Nuance, Khoros, etc.) and CCaaS platforms (Genesys, Amazon Connect...
. Technology fluency across CCaaS/CRM/AI/analytics (e.g., NICE, Genesys, Five9; Salesforce, Zendesk; agent assist, routing, QA...
, Genesys, SAP, Manta, JDE, etc.) High attention to detail to ensure delivery is on time whereby placement of order...
(Salesforce, Genesys, SAP, Manta, JDE, etc.) High attention to detail to ensure delivery is on time whereby placement of order...
and engineering in the development and deployment of Genesys, inContact, Cisco, Microsoft, and/or Avaya contact center solutions. End... integrations of many technology components from Cisco, Avaya, inContact, and Genesys. This includes the deployment of new voice...
) are desirable but not essential Technical Deep familiarity with CRM & CX systems (Microsoft and Genesys preferred) and sales...
an order through multiple systems (Salesforce, Genesys, SAP, Manta, JDE, etc.) High attention to detail to ensure delivery...
(Salesforce, Genesys, SAP, Manta, JDE, etc.) High attention to detail to ensure delivery is on time whereby placement of order...
an order through multiple systems (Salesforce, Genesys, SAP, Manta, JDE, etc.) High attention to detail to ensure delivery...