a decisive contribution to the strategic orientation and sustainable success of ZEISS. As an Genesys Cloud Application... Consultant, you will play a pivotal role in developing, supporting, managing and optimizing the global Genesys Cloud based...
Senior Consultant Contact Center Lösungen / Genesys Cloud CX (m/w/d) Gestalte die Customer Experience von morgen... Du analysierst komplexe Anforderungen und entwickelst maßgeschneiderte technische Architekturen für Genesys Cloud CX...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
-on experience managing telephony & ticketing systems (Genesys preferred) and ticketing platforms (Zendesk, ServiceNow... with Genesys or similar cloud-based telephony platforms Data-Driven Decision Making - Ability to use metrics, analytics...
The ServiceNow Desk Manager (Genesys ACD-IVR System) is responsible for overseeing the daily operations of the IT... experience with Genesys Automatic Call Distribution (ACD) and Interactive Voice Response (IVR) systems, as well as expertise...
and model landscapes (e.g. Cognigy, Salesforce Service Cloud, Genesys) You collaborate with a wide range of stakeholders... with platforms such as Cognigy, Salesforce Service Cloud, or Genesys Model Evaluation & Analytics You are adept in defining...
and model landscapes (e.g. Cognigy, Salesforce Service Cloud, Genesys) You collaborate with a wide range of stakeholders... with platforms such as Cognigy, Salesforce Service Cloud, or Genesys Model Evaluation & Analytics You are adept in defining...
-on with Salesforce Service Cloud and Genesys (or equivalent), confident in reporting, routing, and analytics as well as fluent in KPI...
global Genesys Cloud based Contact Center Solutions at ZEISS. Your responsibilities will encompass a balanced blend... Genesys Cloud solutions and integrating them with CRM and existing backend systems. As a Application Consultant...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
, impact, and inspiration Technology You will bring advanced proficiency in WFM tools such as NICE, Genesys, Verint, and Excel...
(Genesys, NICE, Avaya, Cisco, Amazon Connect, or similar) Proven track record in delivering large-scale telephony/UC...