deployment experience, deep Genesys Contact Center integration background, and hands-on expertise in Salesforce Service Cloud... and service experiences, integrating Salesforce Agent force with Genesys to improve customer engagement, reduce agent effort...
a Salesforce professional with strong Agentforce Voice deployment experience, deep Genesys Contact Center integration background... will design, deploy, and optimize AI-powered voice and service experiences, integrating Salesforce Agentforce with Genesys...
or integration with major CCaaS platforms (NICE, Genesys, Five9, Amazon Connect, etc.). Experience with AI/ML services in Azure...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical... guidance, and mentoring engineering teams. The ideal candidate will have deep expertise in Genesys Cloud architecture...
to improve metrics. * Periodic assessment of telephony systems (Genesys, Avaya, etc.) to ensure efficient navigation of phone...
dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy... with CDC standards and federal guidelines. Tools & Technologies: - SKPI - Performance metrics and KPI tracking - Genesys...
dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy... with CDC standards and federal guidelines. Tools & Technologies: - SKPI - Performance metrics and KPI tracking - Genesys...
dashboards, Genesys contact center data, Microsoft Dynamics CRM, and workforce management systems, ensuring accuracy... with CDC standards and federal guidelines. Tools & Technologies: - SKPI - Performance metrics and KPI tracking - Genesys...
, Genesys, iCA, Gladly, Zendesk, Avaya and Eddie GXO is a leading provider of cutting-edge supply chain solutions to the...
client business objectives to appropriate technical solutions Experience with CCaaS platforms such as Genesys, Amazon...
such as Genesys, Amazon Connect, Five9, NICE, or Google Cloud Contact Center, including hands-on implementation Broad experience...
Ability to map client business objectives to appropriate technical solutions Experience with CCaaS platforms such as Genesys...
or Confluence. Certification in AI, Azure cloud technologies, or Genesys. Important info about this role: You must currently...
, Genesys CTI, Adobe Sign, Brainshark, etc.). Lead data migration efforts for structured/unstructured data using Apex Data...
& global contact center. Proficiency in workforce management software (e.g. NICE/IEX, Aspect, Verint, Genesys, Calabrio...