all inbound and outbound product shipments to ensure accuracy, timeliness, and Genesys Industries quality standards Maintain...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Quality Inspector Primary Function: The Quality Inspector is responsible for following Genesys Industries...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
experience. - Experience with Amazon Connect, Genesys, or other contact center platforms. - Familiarity with scheduling...
experience. - Experience with Amazon Connect, Genesys, or other contact center platforms. - Familiarity with scheduling...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
experience in a Workforce Management role in a contact center - Expert with call center staffing tools (i.e. Genesys WFM...
migration of call center telephony data from Avaya to Genesys, ensuring seamless data integration and minimal operational..., Genesys), and AI-driven agent technologies. Specialized knowledge in real-time data streaming, customer interaction analytics...
: The Integration and Support Specialist will play a pivotal role in bridging our Genesys contact center platform...-to-end onboarding process for new users in Genesys and Salesforce, including account setup, role-based access configuration...
to prospective customers, including but not limited to Avaya, Cisco, Mitel, Unify, and Genesys premise and cloud solutions. The focus...
, etc. Track and update Agent Adherence via Genesys WFM. Perform other duties as assigned by management relevant to the business... preferred (Genesys Cloud or similar WFM platform). SKILL REQUIREMENTS Qualifications and Education Requirements Advanced...
, and overall health of the Genesys Contact Center CX platform. Your will troubleshoot Genesys Cloud CX platform issues, CRM..., IVR, Workforce Management, SIP, BYOC, CTI Integration, WebRTC, Softphones, Genesys Web Browser Extension and analytics...