Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
of customer experience analytics and reporting (e.g., Oracle BI, Genesys reporting). Lead the design, implementation... CRM analytics, reporting, and customer experience measurement using tools like Oracle BI or Genesys reporting...
and projects, such as Replicant Dynamic Reasoning and the Genesys Telecom platform migration. Must have Skills Strong knowledge...
, and workforce management within a call center environment. Familiarity with contact center systems such as Genesys, NICE, Calabrio...
: - Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts - Provide expert...+ years preferred - Extensive experience with Genesys Cloud, including advanced configuration, architecture design...
: - Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts - Provide expert...+ years preferred - Extensive experience with Genesys Cloud, including advanced configuration, architecture design...
to detail - Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone...., Java, C#, .NET, Python, PHP, or web scripting) is a plus Preferred Certifications: - Genesys Cloud Certified...
: - Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts - Provide expert...+ years preferred - Extensive experience with Genesys Cloud, including advanced configuration, architecture design...
to detail - Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone...., Java, C#, .NET, Python, PHP, or web scripting) is a plus Preferred Certifications: - Genesys Cloud Certified...
to detail - Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone...., Java, C#, .NET, Python, PHP, or web scripting) is a plus Preferred Certifications: - Genesys Cloud Certified...
: - Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts - Provide expert...+ years preferred - Extensive experience with Genesys Cloud, including advanced configuration, architecture design...
to detail - Deep experience with cloud contact center platforms (e.g., Genesys Cloud CX, Amazon Connect, NICE CXone...., Java, C#, .NET, Python, PHP, or web scripting) is a plus Preferred Certifications: - Genesys Cloud Certified...
such as Genesys, NICE, Calabrio, or Aspect. Proficiency in Power BI, SQL, Python, or JavaScript. Strong computer skills...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...