Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
technologies, including Genesys Cloud CX. - Familiarity with digital-experience solutions, customer-journey mapping...
Management tools (Genesys, Verint, NICE) and capacity modeling platforms (Anaplan, or equivalent). - Strong understanding...
Job Specific Duties/Responsibilities: -Execute large-scale Genesys Cloud projects, including major upgrades.... Equivalent combination of education and experience considered in lieu of degree -Extensive experience with Genesys Cloud...
in a contact center. - Expert with call center staffing tools (i.e. Genesys WFM). - In depth understanding of staffing models...
in government health programs, particularly Medicaid - Experience with Contact Center management platforms, particularly Genesys...
Cloud Voice platforms - Genesys, Avaya One Cloud, Twilio Voice Network Experience - SIP Head End Design, Client experience...
, Enterprise Cloud Voice platforms - Genesys, Avaya One Cloud, Twilio Voice Network Experience - SIP Head End Design, Client...
– Genesys, Avaya One Cloud, Twilio · Voice Network Experience - SIP Head End Design, SBC experience (Ribbon, Oracle...