mediante la implementación de soluciones de Contact Center en la nube, específicamente con la plataforma Genesys Cloud . Esta persona será... de Genesys Cloud como plataforma de Contact Center en la nube. Gestionar el ciclo completo del proyecto: planificación...
mediante la implementación de soluciones de Contact Center en la nube, específicamente con la plataforma Genesys Cloud . Esta persona será... de Genesys Cloud como plataforma de Contact Center en la nube. - Gestionar el ciclo completo del proyecto: planificación...
Overview Expert Customer Success Manager (CSM) for Genesys Cloud, focusing on strategic and mid-market banking... and vertical account experience - Deep understanding of CX in banking environments - Familiarity with Genesys and call center...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Qualifications: Required Skills/Experience: - Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP); - EAI tools...
(Genesys, Cisco, Avaya, Twilio, etc.) - Experience with WorkForce Management solutions - Experience working with outbound...
: Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP); EAI tools (e.g. WebMethods, TIBCO); reporting/business...
documentation as needed Experience with other UC/Contact Center platforms (Avaya Aura, Cisco UCCE, Genesys, Microsoft Teams voice...
, SMS, Chatbots) and outbound dialer systems such as CXContact. Hands-on experience with Genesys on-premise platforms... Certifications: Cisco Certified Network Associate ( CCNA) or higher Cisco Certified Specialist – Contact Center Genesys...
en MDM - Conocimiento en CC/UC (CCoD, Genesys) Habilidades requeridas - Orientación al cliente - Capacidad autodidacta...