Overview We are seeking an experienced and innovative Genesys Architect to design, develop, and maintain IVR (Interactive... expertise in Genesys or similar Contact Center platforms, with a strong focus on architecture, integration, and backend...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered...****Job Summary:**At Genesys, we’re transforming the customer experience landscape through empathy, innovation, and AI. The Senior...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences... for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate...
A leading customer experience company in Bogotá is seeking a Senior Deal Desk Manager to optimize sales transactions across the Americas. In this role, you will collaborate closely with Sales leadership to ensure compliance with pricing and...
- Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.) - Experience with Work Force...
Qualifications Required Skills/Experience: - Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP); - EAI tools...
knowledge and familiarity with Salesforce Service Cloud - Contact center product knowledge of other platforms (Genesys, Cisco...
: Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP); EAI tools (e.g. WebMethods, TIBCO); reporting/business...
, SMS, Chatbots) and outbound dialer systems such as CXContact. Hands-on experience with Genesys on-premise platforms... Certifications: Cisco Certified Network Associate ( CCNA) or higher Cisco Certified Specialist – Contact Center Genesys...
en herramientas WFM (Aspect, NICE IEX, Genesys, Verint, etc.) serán un plus. - Experiencia de 2 a 3 años en áreas de planeación...