in a collaborative environment and celebrate continuous improvement. The Five9 Strategy Manager is the critical driver of outbound... strategy, setup, and optimization of Five9 dialer campaigns to meet operational goals Take full ownership of the Five9...
stakeholders to drive platforms that are resilient, modern, and member focused. The Lead Technical Product Manager for the Call... Center Transformation initiative will own the technology roadmap, platform capabilities, and execution strategy...
Technology holds accountability for the platform vision and strategy. The Product Manager will work closely with the VP to drive... platform daily. Key Responsibilities Product Strategy & Vision Shape the product vision for the Response Support Platform...
SUMMARY: The Senior Manager, Portfolio & Process Improvement is a high‑impact individual contributor responsible for building... portfolio, ensuring alignment with company strategy, operational needs, and capacity. Project & Program Coordination Lead...
Manager, Workforce Management will play a critical role in shaping and scaling the workforce strategy for our fast-growing... scales its customer experience. What You'll Be Doing: Own and lead the end-to-end workforce management strategy...
at their most vulnerable financial moments? As DigniFi's Quality & Coaching Manager, you'll create the QA and coaching infrastructure... quality, and coach for performance. Coaching Strategy & Performance Improvement Design and deliver onboarding and ongoing...
About the Role We're looking for a Bilingual Sales Manager to lead, coach, and develop a high performing inside sales..., and leadership skills Experience using CRM and contact center tools (Salesforce, HubSpot, Aircall, Five9) Comfortable working...
communities and residents and to support the safety net required to achieve that purpose. Job Summary The Senior Manager... of Customer Engagement leads the strategy, performance, and operational excellence of the organization's escalations' function...
, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy..., and the workforce. We are seeking a Contact Center Engineer Manager with proven expertise in cloud-based architectures...
, is seeking a Senior Manager - Field Inventory to own the end-to-end strategy, execution, and governance of field inventory... operations, analytics, and other stakeholders to balance availability, cost, and efficiency. The Senior Manager - Field...
The Manager of AI Transformation will lead the strategic deployment of AI technologies across call center operations... and deliver impactful outcomes and measurable results through data-driven decision-making. Key Responsibilities AI Strategy...
The Manager of AI Transformation will lead the strategic deployment of AI technologies across call center operations... and deliver impactful outcomes and measurable results through data-driven decision-making. Key Responsibilities AI Strategy...
The Sales Performance & Conversion Quality Manager is a high-impact individual contributor who fundamentally... and translate them into a scalable, data-driven framework that shapes training, AI scoring logic, processes, and program strategy...
a seasoned Sr. Manager of Contact Center Technical Solutions to support the strategic roadmap and hands-on implementation... governance, bias detection, and risk mitigation strategies. Innovation & Strategy: Collaborate with steering committee...
software solutions integrated with platforms such as ZenDesk, ServiceNow, Five9, Zoom, and CallMiner. You will guide the... aligned with Pennymac’s values and technology strategy. Oversee development of complex, enterprise-transforming...
, Product, Technology Solutions) to contribute to solution strategy and business development efforts. Documentation: Create..., Cisco, NICE, Zoom, Five9…). Strong understanding of cloud communications, telephony, SIP, IVR, omnichannel routing...