OBJECTIVE OF ROLE The Business Analyst will be working on a variety of technology projects and initiatives, with a focus on Digital projects. The Business Analyst will be acting as a member of the digital technology capability team and wo...
provides executive-ready insights and recommendations to Directors and Senior Managers, ensuring optimal staffing, financial..., and scheduling strategies. Partner with Operations and Finance on headcount planning and budget alignment. Deliver executive-level...
Workforce Management (WFM) Manager This role has been designated as 'Remote/Teleworker', which means you will primarily... support operations. This role provides executive-ready insights and recommendations to Directors and Senior Managers, ensuring...
Workforce Management (WFM) Manager This role has been designated as ‘Remote/Teleworker’, which means... support operations. This role provides executive-ready insights and recommendations to Directors and Senior Managers, ensuring...
. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Summary of This Role The WFM Business... complex workforce and operational data into actionable, insightful business recommendations for executive and operational...
We are looking for a Senior Business Analyst to join our WFM Reporting and Analytics team. This individual will play a critical role... across systems and help build trust in our support reporting ecosystem. Reporting & Analytics. Design and maintain standardized WFM...
with operations leaders. Develop and maintain WFM dashboards and reports with actionable insights and executive summaries. Lead.../testing. Strong dashboarding and KPI reporting skills. WFM platform certification/training. (Preferred) ISO 22301 awareness...
). Oversee all pilot readiness components: hiring waves, WFM staffing plans, nesting strategy, TTT, and IT readiness. Develop..., transitions, or pilot programs. Strong experience in client management, including executive communication and hosting client...
. Core Platforms & Tools NiCE CXone QMA Salesforce Power BI (PBI) Dojo Learning Platform SharePoint (QM/WFM) Support Logic..., process gaps, and behavioral trends. Develop executive-level summary reports and PowerPoint presentations for leadership...
, and publish workforce dashboards and reports with clear operational and executive-level insights, ensuring data accuracy... and publish BCM dashboards and reports to support audit readiness and executive decision-making. Collaborate with Operations, IT...
Transformation, and Omnichannel technologies. Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer... Network infrastructure experience. Experience creating and presenting to executive level stakeholders (technical and non...
Job Summary The Workforce Management Team Manager is responsible for leading and directing workforce management (WFM... service levels and provide real-time and short-term forecasting support. Oversee WFM processes including scheduling, capacity...
and maintain strong relationships across all organizational levels, from front-line managers to executive leadership. Have a clear... support and technical guidance on NICE's product suite and integrations (CRMs, telephony, ACD, WFM/QM, Analytics, Advanced...
Transformation, and Omnichannel technologies. Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer... Network infrastructure experience. Experience creating and presenting to executive level stakeholders (technical and non...
). Oversee all pilot readiness components: hiring waves, WFM staffing plans, nesting strategy, TTT, and IT readiness. Develop..., transitions, or pilot programs. Strong experience in client management, including executive communication and hosting client...
(WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations 3+ years of senior... or executive level communication and/or presentation experience delivering detailed analyses and/or sound business cases...
Management (WFM) experience supporting Call Centers or Back Office (investigation/transactional) operations 3+ years of senior... or executive level communication and/or presentation experience delivering detailed analyses and/or sound business cases...
Transformation, and Omnichannel technologies. Configuring and deploying Zoom Contact Center, WFM, QM, and AI solutions in customer... with Conversational AI platforms highly desired Network infrastructure experience. Experience creating and presenting to executive level...
to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience supporting Call Centers or Back Office (investigation.../transactional) operations 3+ years of senior or executive level communication and/or presentation experience delivering detailed...
(implied or otherwise) on its ability to do so Required Qualifications: 4+ years of Workforce Management (WFM) experience... supporting Call Centers or Back Office (investigation/transactional) operations 3+ years of senior or executive level...