for multiple stakeholders (App teams, HR, Incident Management team, etc.) ServiceNow Portal configuration working in Angular JS.... Collaboration & Leadership Partner with ServiceNow stakeholders such as Human Resources, Incident Management, RRR...
to ZEISS Vision Care platforms (e.g., VISUSTORE, MyZEISS, MyZEISS Vision). Incident Management: Analyze incidents and service... with 1st Level Support, engineering teams (CIT, ZDP), and product management to escalate and resolve critical issues...
. Follow Incident Management Procedures andassistswith Customer Communication for High Priority issues affecting the enterprise... available tools, including Network Node Management (NNMi), ServiceNow The ability to work efficiently under pressure, accurately...
tools like Service Now, Incident management, Problem/Change management. 7+ years’ experience in data architecture and data... to business partners, product team and internal management stakeholders. Major Responsibilities Function as Salesforce...
catalog and CMDB in ServiceNow Any working knowledge on Legal package/Application (Legal: Request Management... Responsible for status reporting Defines and drives release management planning Technical Project Management Provides level...
& Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure... Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End...
/Scrum project management methodology and associated workflow tools such as JIRA Familiar with ITSM processes (Incident..., Problem, Change, Service Request fulfillment) and supporting tools such as ServiceNow. Preferred Qualifications...
for infrastructure, applications, and network performance. Incident & Problem Management: Partner with ITSM teams to enhance incident... (Incident, Change, Problem Management). Excellent communication, leadership, and stakeholder management skills....
, ServiceNow, and Microsoft 365, ensuring proactive issue detection and excellent user experience. Provides guidance, mentorship..., Beats/Elastic Agent), ServiceNow, Azure Monitor, API-driven integrations, SIEM/SOAR systems. Cloud Platforms:Azure, VMware...
incident management by providing real-time dashboards, correlation insights, root-cause analysis data, and overall...). Understanding of ITIL processes and incident/problem management methodologies. Experience working with hybrid cloud technologies...
: Take ownership of the incident assigned while working independently in a group environment. Serve as the primary contact... of major incidents, ensuring communication and post-incident review. Escalate unresolved or critical issues to Tier 3...
& Email technical Support to ensure closure as per ITIL Incident Management process Follow-up/ update ticket for every call to ensure... Management Process, starting with Incident Logging to Call Closure and customer satisfaction survey Telephonic support to End...
incident management, troubleshooting, and escalation through ServiceNow. Manage and optimize backend administration portals..., ServiceNow, Vyopta, Pexip, Appspace, and Crestron XIO. Experience with backend management portals: Teams Admin Center, MTR...
failures Manage incident tickets and track resolution through ITSM tools (JIRA, ServiceNow) Respond to end-user service... requests Release Management on UAT and Production environments Ensure succinct and timely communication of issues...
better for everyone. Job Description Job Description The IT Service Management (ITSM) team at ServiceNow is at the heart of how organizations run their digital operations... of ITSM, fulfiller workflows - request, incident, problem management. You know these domains well enough to identify...
better for everyone. Job Description Job Description The IT Service Management (ITSM) team at ServiceNow is at the heart of how organizations run their digital operations... of ITSM, fulfiller workflows - request, incident, problem management. You know these domains well enough to identify...
platforms Experience managing technical teams in remote/hybrid environments Prior exposure to incident management at scale...Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw...
interacting with all levels of management Working knowledge of ITIL incident, problem and release management process... Nice to have: ServiceNow platform knowledge or experience Project Management capabilities and principles Service...
, you will drive incident management, perform root cause analysis (RCA), and ensure seamless communication with stakeholders.... Incident management for production incidents, including triage, prioritization, resolution, and post-incident reviews using...
, you will drive incident management, perform root cause analysis (RCA), and ensure seamless communication with stakeholders.... Incident management for production incidents, including triage, prioritization, resolution, and post-incident reviews using...