infrastructure, ensuring optimal performance and security in accordance with EXL guidelines. Coordinate with other technology teams.... Additionally, manage upgrade and migration projects to align with EXL security policies. Understanding, adoption, and adherence...
internal functioning of BPO/EXL. Good networking capability and Client facing skills. Responsibilities: * Manage teams... regulations and information security standards. Qualifications: Graduate About Us: EXL (NASDAQ: EXLS) is a leading data...
all process improvement initiatives with process Black Belt. Qualifications: Graduation About Us: EXL (NASDAQ: EXLS... to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data...
management at EXL Responsibilities: Oversee and manage day-to-day operations to ensure all SLA metrics are met Implement... job responsibilities and establish accountability for all production activities in consultation with respective senior management at EXL...
Job Category: Operations Job Description: Train Client and EXL specific training curriculum; Coach and mentor... trainees that are struggling towards improvement; Manage the training class from a EXL disciplinary expectation, absence...
organization Qualifications: Higher Education Diploma with 0 - 2 years of relevant experience About Us: EXL (NASDAQ: EXLS... to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data...
organization Qualifications: Higher Education Diploma with 0 - 2 years of relevant experience About Us: EXL (NASDAQ: EXLS... to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data...
Service Orientation. Quality Orientation. Empathy for effective on the job coaching and feedback. Responsibilities... written and verbal communication. Values & Behavior Customer Service Orientation. Quality Orientation. Empathy...
Job Category: Customer Service Job Description: Role primarily involves dealing with end customers via chat... on the complexity Average Handle Time Quality Assurance (Finished Product Quality) Measurement of the customer service...
Job Category: Customer Service Job Description: Roles and Responsibilities Review kickouts/errors enrollment... and concise communication and addressing them through structured email exchange with the client. Provides customer service...
Job Category: Customer Service Job Description: Reviewing documents to determine type of request(s) and process... them as per set guidelines Process non-financial transactions requested by policyholder or service provider. Some examples...
sessions for Advisors and Process Leaders KEY RESULT AREA: Service delivery by the team within the agreed SLA frameworks...
productivity and quality goals Support other team members in meeting service expectations Aid in the training...
, optimizing, and transforming large-scale travel contact centre operations. This role ensures operational excellence, service... geographies, ensuring consistent service delivery and seamless customer experience. Ensure achievement of all SLAs and KPIs...
to delivering exception customer service. Responsibilities: Candidate should have good reading and writing skills as the... to detail, and a commitment to delivering exception customer service. Qualifications: Higher Education Diploma with 0 - 2...
Job Category: Customer Service Job Description: Excellent communication skills in English (spoken and written...). Prior experience in customer service or support roles preferred. Ability to work in rotational shifts and weekly offs...
Job Category: Customer Service Job Description: Excellent communication skills in English (spoken and written...). Prior experience in customer service or support roles preferred. Ability to work in rotational shifts and weekly offs...
to delivering exception customer service Responsibilities: Candidate should have good reading and writing skills as the... to detail, and a commitment to delivering exception customer service. Qualifications: Higher Education Diploma with 0 - 2...
service, and/or annuity service operations Candidate preferred with transaction processing work experience in a similar...
to delivering exception customer service Responsibilities: Candidate should have good reading and writing skills as the... to detail, and a commitment to delivering exception customer service. Qualifications: Higher Education Diploma with 0 - 2...