JOB SUMMARY The Director, SMB and Local Markets will own a center of excellence (COE) focused on building programs... on an annual base of ~$60M. RESPONSIBILITIES: COE Leadership & Strategy Establish and lead the SMB & Local Markets COE: set...
(SMBs) on behalf of franchisees. Reporting to the Director, SMB & Local Markets, this leader will manage vendor... Experience & Incident Management Ensure customer experience metrics (NPS, etc.) for SMB/local customers meet expectations...