Description: Tyto Athene is searching for a Desktop Support Level II at Warner Robins, GA. This is a complex, multi... support technician or equivalent (IT Support, IT Tech, etc.) Capabilities needed to deliver in-person and remote IT aid...
Required Skills: High school diploma and 3+ years of relevant IT support experience, or equivalent combination... of education and work experience. Strong knowledge of Microsoft Windows operating systems, including troubleshooting OS-level...
Required Skills: High school diploma and 3+ years of relevant IT support experience, or equivalent combination... of education and work experience. Strong knowledge of Microsoft Windows operating systems, including troubleshooting OS-level...
with the monitoring the primary helpdesk phone, providing support for end users. Manages level 1 helpdesk requests using the... required; utilizes county provided remote desktop support tools for initial triage of all support requests. Maintains a working...
, support center analyst, or desktop support technician) and ITIL Foundations certification is a plus. Experience: 1 year... information supplied in the Service Now Knowledgebase, agent will seek assistance from Support Analyst II and/or Development team...