schedule, including weekends and holidays. Customer-Centric: Passionate about creating positive customer and agent experiences..., blending real-time monitoring, deep performance analysis, and actionable insights to help us deliver seamless customer...
of extraordinary people.” We are seeking a detail-oriented, customer-focused Online Reservations consultant who thrives... to support our reservations team. Your strong communication skills, enthusiasm for providing exceptional service, and ability...
in the training process, ensuring that every agent is well prepared for their calls. They will continue to support agents... Responsibilities: Hiring, training, and preparing call center representatives to respond to customer questions and complaints...
, Assess the call centre agents’ adherence to legislation, business process rules and customer engagement, Provide quality... to ensure that the required standards are met Act firmly and professionally to ensure the interests of both the customer...
in a busy office Key Competencies: Customer service orientation Attention to detail Problem-solving and initiative... (advantageous) Experience: Minimum 1 year experience as a receptionist, front desk agent, or admin assistant (BPO or corporate...
portfolio Customer Service: Anticipate and exceed the expectations of trade agents, providing personalised attention.... Customer Relationship Management (CRM): Proficiency in using CRM software to manage and track interactions with trade agents...
-verbal communication skills. Ability to manage conflict. Strong Customer Service Focus. Flexibility and adaptability.... Ensure implementation & maintenance of Service Level Agreements and Standard Operating Procedures. Identify trends...
metrics associated with goals including: o Customer Satisfaction Score o Service Level Goals o Quality Goals Guiding..., coaching, training and equipping agents with all competencies to reach meet performance and customer service objectives...
Must be able to multitask between current & new quotes Extend excellent customer service Be honest, creative, positive, and fair... with designing itineraries for ADHOC tailormade enquiries Experience with creating & quoting packages for agent websites Attention...
) Provide insights to improve agent performance and customer outcomes. Process Improvement Collaborate with operations... service delivery and improve client satisfaction. Key Responsibilities * Data Management: Gather, clean, and organize...
, on behalf of one of South Africa’s leading internet service providers (ISP). The focus is driving performance, ensuring sales..., and individual agent performance. Coaching & Development: Provide regular feedback, training, and support to improve sales skills...
and payments, providing exceptional customer service. Implement and maintain efficient debt collection procedures, reducing overdue... delivering extraordinary service. While the emphasis of this role is to assist the debtor’s manager and financial team...
One of our clients in the catering industry is in need of a Customer service Call Centre Agent to join them... in English and Afrikaans. Looking for an energetic, target call centre agent who is a hunter Offers a great customer service...
insightful analysis, feedback, and recommendations to improve customer service levels. Identify process and agent opportunities... to enhance service delivery and exceed customer expectations. Maintain a keen eye for detail to ensure accuracy and compliance...
and agent opportunities to enhance service delivery and exceed customer expectations. Maintain a keen eye for detail to ensure... perspective. Provide insightful analysis, feedback, and recommendations to improve customer service levels. Identify process...
. Intermediate MS Office (Excel, Word, Outlook). Customer-focused with a commitment to service excellence and TCF principles... with underwriting standards, deliver service excellence to clients and colleagues, and contribute to a smooth and professional...