Company Description Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs... to follow detailed instructions and meet performance standards Prior customer service or call center experience...
processes, reporting, and decision-making. - Take calls as needed to support center operations and maintain service levels... and English (both written and spoken). The Bilingual Quality Analyst will review customer interactions in Spanish and complete...
). Keep abreast of and analyze current trends in the Call Center/Customer Service Center operations to ensure best practices..., and analyze performance in the Customer Service Center and recommend appropriate actions to the Manager. Must have knowledge...
recognition). Keep abreast of and analyze current trends in the Call Center/Customer Service Center operations to ensure.... Monitor, review, and analyze performance in the Customer Service Center and recommend appropriate actions to the Manager...