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Keywords: Customer Experience Strategy Lead - AI Integration, Location: Boston, MA

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Customer Experience Strategy Lead - AI Integration

The Cato CX team is seeking a highly technical, strategically minded CX Strategy Lead to own and drive the integration... Customer Experience Strategy capability, responsible for cross-organizational best practices, workflow design, and technology...

Company: Cato Networks
Location: Boston, MA
Posted Date: 25 Dec 2025

Senior Manager, Data Strategy and Integrations, Boston Bruins and TD Garden

discounts at many of our hotels and resorts What will you do? Define and lead the enterprise customer data strategy... customer “Golden Record” across CRM, ticketing, marketing, and data systems, ensuring accuracy and integration Oversee data...

Company: Delaware North
Location: Boston, MA
Posted Date: 04 Jan 2026
Salary: $78400 - 105800 per year

Senior Manager, Data Strategy and Integrations, Boston Bruins and TD Garden

discounts at many of our hotels and resorts What will you do? Define and lead the enterprise customer data strategy... customer “Golden Record” across CRM, ticketing, marketing, and data systems, ensuring accuracy and integration Oversee data...

Company: Delaware North
Location: Boston, MA
Posted Date: 04 Jan 2026
Salary: $78400 - 105800 per year

Principal Customer Experience Program Manager

The Principal, Customer Experience Programs Manager leads cross-functional initiatives that shape how Klaviyo customers.... You will independently drive and execute key customer enablement initiatives - such as evolving our Power Up experience, improving the...

Company: Klaviyo
Location: Boston, MA
Posted Date: 23 Nov 2025

Director, US Media Strategy

media strategy in executive-level discussions and provide regular updates to senior commercial leadership. Lead the... experience (agency or client) with a focus on strategy, planning, execution and measurement in Pharmaceutical, Biotech...

Company: Biogen
Location: Cambridge, MA
Posted Date: 07 Jan 2026

Manager, Deliverability Strategy

and deliverability/technical fields 4+ years of experience leading teams in customer-facing technical or professional services...The Manager, Deliverability Strategy ensures day-to-day operational excellence and individual contributor development...

Company: Klaviyo
Location: Boston, MA
Posted Date: 13 Dec 2025

Director, Access Strategy – Dupixent Rhinology Allergy and Gastroenterology

Dupixent Access Strategy team for CRSwNP, EoE & RGA pipeline indications, and integration of payer marketing tactics into brand... and demonstrated ability to lead cross functionally Deep understanding and experience the specialty space including pricing...

Company: Sanofi
Location: Cambridge, MA
Posted Date: 10 Dec 2025

Director of Customer Success Operations

, lifecycle management, and customer feedback. Lead and develop the CS Ops team: Manage, mentor, and coach operations staff.... Qualifications Experience & Leadership: 8-10+ years in Customer Success, Operations, or related functions, with at least 3-5 years...

Company: Foundry
Location: Boston, MA
Posted Date: 22 Oct 2025

Web Development Lead

strategy and site testing. Lead the adoption and training of scalable infrastructure, tools, and frameworks to future-proof... execution but also shaping the long-term web strategy and roadmap. What you bring: Proven leadership experience managing...

Company: Later
Location: Boston, MA
Posted Date: 01 Jan 2026
Salary: $130000 - 150000 per year

Product Lead, Toast Partner Ecosystem

operate, increase sales, engage customers, and keep employees happy. As the Product Lead for Partner Ecosystem..., you will define and execute Toast's partner ecosystem strategy. This is a highly strategic, senior IC role responsible for crafting...

Company: Toast Inc
Location: Boston, MA
Posted Date: 19 Dec 2025

Senior QA Lead

and experienced Senior QA Lead to join our growing team. The Senior QA Lead will help in identifying the testing strategy and testing... of QA testing right for data conversion, configuration, and Integration. Candidate should have deep experience in HealthCare...

Company: HealthEdge
Location: Boston, MA
Posted Date: 18 Dec 2025
Salary: $90000 - 110000 per year

Marketing Operations and Email Lead

. They should have experience in running operationally complex projects focused on growth across the customer lifecycle. The ideal candidate... role Proven track record with cross-functional collaboration and achieving high customer satisfaction Experience...

Company: 829 Studios
Location: Boston, MA
Posted Date: 12 Dec 2025
Salary: $90000 - 105000 per year

Learning & Development Lead, Patient Value and Access, US Oncology

U.S. Oncology Team, you will report to the Head of US OBU Strategy & Business Operations. Lead learning and development... needs. Lead the design, development, and delivery of training programs on disease state, engagement skills, customer...

Company: Takeda
Location: Boston, MA
Posted Date: 03 Dec 2025

Senior Manager, CRM Field Operations Lead

is looking for a CRM Field Operations Lead to ensure continued customer centricity and success. The CRM Field Operations Lead plays... of the customer relationship management (CRM) system. The Senior Manager, CRM Field Operations Lead will be responsible...

Location: Boston, MA
Posted Date: 22 Nov 2025

Technical Assurance Security Specialist

Support Strategy and Initiatives projects (e.g., access reviews) and take a leadership role in customer-assigned special... profile customer. The TASS will manage system application remediation processes for a global security program. This role...

Company: Allied Universal
Location: Boston, MA
Posted Date: 09 Jan 2026
Salary: $80000 per year

Senior Research Administrator

financial planning and management, lead operational process improvements, and cultivate strong business relationships... with Department Leadership and Faculty to set strategy and provide guidance and expertise. Located in Boston and the surrounding...

Posted Date: 09 Jan 2026
Salary: $89000 - 101100 per year

MuleSoft Account Executive, Higher Education (Northeast)

development and execution of overall long-term strategy for the account, aligned to customer business objectives Coordinate...To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure...

Company: Salesforce
Location: Boston, MA
Posted Date: 09 Jan 2026
Salary: $160300 - 214400 per year

Cortex and Cloud Channel Director

share, and customer success. This is a leadership role which will act to connect and influence in a matrixed environment..., ensuring Cortex & Cloud initiatives are fully integrated into the global channel strategy while building trusted relationships...

Location: Boston, MA
Posted Date: 09 Jan 2026

Solutions Engineer – Liberty Mutual Global Risk Solutions, Claims Tech

protect what they value most. Our passion for placing the customer at the center of everything we do is driving... disruption that will redefine how people experience insurance. Evergreen Vision We will be trusted advisors in Workers...

Posted Date: 09 Jan 2026

Director, Desktop Support

operations Experience managing budgets, vendor relationships, and contractual negotiations Customer service orientation... experience in merger and acquisition IT integration projects a plus HealthEdge commits to building an environment and culture...

Company: HealthEdge
Location: Boston, MA
Posted Date: 09 Jan 2026
Salary: $134000 - 187000 per year