others. Position Overview The Customer Care Process Improvement Analyst is an active thought partner who contributes to shaping... Care Process Improvement Analyst acts as an intermediary between Customer Care teams to collect, clarify, and translate...
process improvement opportunities. • Conduct interviews and workshops with end users to document workflows, uncover gaps... as a Business Analyst or similar role. • Experience with requirements gathering, process mapping, and documentation. • Familiarity...
Skills • Business Process Improvements • Continual Improvement Process • Customer Relationship Management • Issue... to end users of meter read data, and assistance to areas such as information technology, metering, billing, and customer...