Our client in the FMCG retail industry is looking for a Contact Centre lead. (6 months Fixed term contract) The... Contact Centre Lead is responsible for leading the daily operations of the contact centre (including walk ins, reception...
, and initiatives to align with corporate strategy. Lead and manage the daily operations of the contact centre to ensure efficient... in business administration, Communications, or a related field (preferred). Minimum of 5–8 years’ experience in a contact centre...
with corporate strategy. Lead and manage the daily operations of the contact centre to ensure efficient service delivery and high..., Communications, or a related field (preferred). Minimum of 58 years experience in a contact centre or customer service leadership...
Head of Sales - Contact Centre Call Centre BPO Johannesburg North, Johannesburg - Gauteng - South Africa A dynamic... leadership opportunity exists for a seasoned Call Centre Head of Sales to lead, scale, and drive performance across a fast-paced...
A dynamic leadership opportunity exists for a seasoned Call Centre Head of Sales to lead, scale, and drive performance... a sales force of at least 500 seats and understands the nuances of a rapidly growing, non-corporate call centre culture. The...
customers dedication Remain in frequent contact with the clients in your responsibility to understand their needs Respond... and clients The ability to lead and motivate a team A willingness to work long hours, often under pressure A professional...
targets, which directly impact commission earnings. Contact potential supporters identified through OUTA's lead generation... protocols. Provide feedback on lead quality and conversion rates to the Call Centre Manager for continuous improvement...
, develop, motivate, operational teams Manage the Contact Centre workforce. motivate and manage supervisory team Ensure... that sufficient resources are in place to achieve agreed contact centre service, sales and quality targets Continually review...
to maintain consistency and excellence. People Leadership & Development Lead, mentor, and develop Call Centre Managers... or high-volume contact centre environment. Bachelor’s degree in Business, Operations Management, or a related field. Proven...
to ensure that approved workforce plans are executed effectively and consistently across Contact Centre (front office), middle..., or related field. 5-8 years' experience in workforce scheduling and real-time management. Experience in contact centre...
management, and performance analytics for omnichannel Contact Centre and Back-Office functions within a large medical scheme... leading teams across contact centre and back-office environments. Experience in complex, multi-channel and/or back-office...
to ensure that approved workforce plans are executed effectively and consistently across Contact Centre (front office), middle..., or related field. 5-8 years' experience in workforce scheduling and real-time management. Experience in contact centre...
management, and performance analytics for omnichannel Contact Centre and Back-Office functions within a large medical scheme... leading teams across contact centre and back-office environments. Experience in complex, multi-channel and/or back-office...
to you for making the team tick Job Description The Operations lead will be accountable to CEO for the following: Provide... and interpreting data and metrics. Lead annual planning, pricing, and budgeting process including allocation of financial resources...
by recommending controls and processes that support legislative and regulatory compliance Support the Contact Centre Manager... or more experience in leading a team within a Managed Maintenance and/or Operating Leasing and/or Fleet Management Contact Centre...
to you for making the team tick Job Description The Operations lead will be accountable to CEO for the following: Provide... and interpreting data and metrics. Lead annual planning, pricing, and budgeting process including allocation of financial resources...
We are looking for a Lead Response Consultant that will be a first point of contact for potential customers... System Proven track record of targets reached 2-3 years Contact Centre experience Valid Drivers License and Own Transport...
. We are looking for a Lead Response Consultant that will be a first point of contact for potential customers. Must have exceptional communication... of targets reached 2-3 years’ Contact Centre experience Valid Driver’s License and Own Transport For more exciting...
Job Summary We are looking for a Lead Response Consultant that will be a first point of contact for potential customers... System Proven track record of targets reached 2-3 years’ Contact Centre experience Valid Driver’s License and Own...
teams to implement lead-generation campaigns. Provide timely feedback and recommendations to improve client engagement...' experience in a call centre environment, preferably in insurance or property. Proficiency in English, Afrikaans...