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Keywords: Contact Center WFM Systems Lead, Location: USA

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Contact Center WFM Systems Lead

Job Posting Title: Contact Center WFM Systems Lead Req ID: 10132082 Job Description: Disney Direct to Consumer... Infrastructure Manager is to supervise and optimize the workforce management (WFM) processes within the contact center. This includes...

Location: USA
Posted Date: 05 Oct 2025
Salary: $101800 - 136500 per year

AI Contact Center and CCaaS Implementation Lead

to influence - Possessing experience with GenAI assistants in contact centers - Being skilled in WFM tools and telephony... of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include...

Company: PwC
Location: New York City, NY
Posted Date: 28 Sep 2025

Contact Center Data Architect

strategy for our contact center solutions. The ideal candidate will have a strong background in data architecture, particularly... within contact center environments, and a passion for leveraging technology to enhance customer experiences. Required Skills...

Posted Date: 24 Aug 2025

Director Service Manager Contact Center and Telephony Technologies

center platforms. Lead design and deployment of CCaaS and UCaaS platforms. Ensure seamless integration of contact center..., and best practices for voice and contact center systems. Operations & Reliability Oversee day-to-day operation of global telephony...

Company: McKesson
Location: Richmond, VA
Posted Date: 04 Oct 2025

URBN Contact Center Customer Support Manager

initiatives for NA and EUR. Gather and analyze customer feedback and contact center metrics to identify trends and improvement... with contact center teams to identify operational challenges and implement solutions. Collaborate with Brand teams to understand...

Company: URBN
Location: Augusta, GA
Posted Date: 03 Oct 2025

URBN Contact Center Customer Support Manager

initiatives for NA and EUR. Gather and analyze customer feedback and contact center metrics to identify trends and improvement... with contact center teams to identify operational challenges and implement solutions. Collaborate with Brand teams to understand...

Company: Urban Outfitters
Location: Augusta, GA
Posted Date: 02 Oct 2025

AI Contact Center and CCaaS Implementation Manager

Customer Experience Technology team, you will help lead the execution of key deliverables for Contact Center Transformation... and ability to influence - Possessing experience with GenAI assistants in contact centers - Being skilled in WFM tools...

Company: PwC
Location: New York City, NY
Posted Date: 01 Oct 2025

Senior Business Analyst - IVR & Contact Center (Biopharma Market Access)

Senior Business Analyst - IVR & Contact Center (Biopharma Market Access) Employer: Alphanumeric Systems Inc... contact center insights into decisions. Drive API/integration patterns across portals and regulatory systems; ensure...

Company: Alphanumeric
Location: Philadelphia, PA
Posted Date: 27 Sep 2025
Salary: $115000 per year

Professional Services Contact Center Engineer

company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center... solutions. This is where you and your skills come in. The Professional Services Contact Center Engineer at RingCentral...

Company: RingCentral
Location: USA
Posted Date: 30 Aug 2025

Workforce Management Systems Lead

. Strong technical proficiency in contact center WFM platforms (e.g., Aspect, NICE, Verint) and scripting (e.g., Python, SQL, VBA, or RPA... experiences. About the role We are seeking a strategic and technically adept Workforce Management Systems Lead to spearhead...

Company: Zillow
Location: USA
Posted Date: 14 Sep 2025
Salary: $79300 - 126700 per year

Director, Technical Support (Dedrone)

, or similar). Knowledge of customer support/contact center best practices, including: (omnichannel), CCaaS systems, WFM systems... of drone/robotics or connected device products, a track record of building and transforming teams, and the ability to lead...

Company: Axon
Location: Sterling, VA
Posted Date: 17 Oct 2025

Workforce Analyst

performance metrics of the contact center systems, to ensure target SLAs are met and maintained. Partner with Operational... schedules decisions, breaks, and other off-phone projects to ensure adequate coverage. Generate regular contact center...

Location: Pittsburgh, PA
Posted Date: 17 Oct 2025

Vice President & Head of Sales and Retention

overall Sales and Retention strategy for the call center, aligning with corporate growth and customer experience goals. Lead.... Strong analytical and financial acumen; proficient with CRM systems (e.g., Salesforce, CSG, SugarCRM) and call center analytics tools...

Company: Rise Broadband
Location: Irving, TX
Posted Date: 12 Oct 2025

Senior Technical Project Manager

and implement solution architecture for contact center technologies, including CCaaS, CRM systems, telephony, and related platforms..., and performance metrics. Proven ability to lead innovations and implement continuous improvements within contact center operations...

Company: Leidos
Location: Gaithersburg, MD
Posted Date: 11 Oct 2025

Assistant Analyst, Customer Care Operations (RTA)

to drive efficiencies and positive customer experiences Provide in-depth analysis of contact center operations, planning...Company Description Job Description Store Operations & Customer Care is the global support center for store...

Location: Columbus, OH
Posted Date: 11 Oct 2025

Corporate Vice President - Amazon Connect Product Manager

the design, architecture, and implementation of cloud-based contact center solutions using Amazon Connect. In this role... of Amazon Connect in their contact center operations. Oversee architecture and implementation of Amazon Connect-based contact...

Company: New York Life
Location: New York City, NY
Posted Date: 09 Oct 2025

Corporate Vice President - Amazon Connect Product Manager

the design, architecture, and implementation of cloud-based contact center solutions using Amazon Connect. In this role... of Amazon Connect in their contact center operations. Oversee architecture and implementation of Amazon Connect-based contact...

Company: New York Life
Location: New York City, NY
Posted Date: 09 Oct 2025

Customer Experience Get Journey Manager

a strategic and operationally rigorous Customer Experience Get Journey Manager to lead the end-to-end Get/Install experience... Maintain a prioritized backlog based on quantified losses (e.g., long intervals, tech no-shows, repeat truck rolls) Lead agile...

Company: Brightspeed
Location: Charlotte, NC
Posted Date: 08 Oct 2025

Sr Director, Commercial Pricing Strategy

our AI, Customer Experience and Employee Service Suite portfolios, and enterprise add-ons (Contact Center, WFM, QA, Data Privacy... AI and automation features in SaaS. - Knowledge of customer service, contact center, and employee service software. - Experience...

Company: Zendesk
Location: California
Posted Date: 04 Oct 2025

Team Leader - Forecast

implementation of new processes and tools for improving call center workload efficiency. Proactively identify new contact center... experience Experience Minimum of 8 years of significant contact center and/or Edward Jones functional experience...

Company: Edward Jones
Location: Saint Louis, MO
Posted Date: 03 Oct 2025