Job Posting Title: Contact Center WFM Systems Lead Req ID: 10132082 Job Description: Disney Direct to Consumer... Infrastructure Manager is to supervise and optimize the workforce management (WFM) processes within the contact center. This includes...
to influence - Possessing experience with GenAI assistants in contact centers - Being skilled in WFM tools and telephony... of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include...
TeamManager, Genesys WFM) Strong understanding of contact center workflows, forecasting, scheduling, and adherence models...We are seeking a Technical Business Systems Analyst with experience in Workforce Management (WFM) platforms...
strategy for our contact center solutions. The ideal candidate will have a strong background in data architecture, particularly... within contact center environments, and a passion for leveraging technology to enhance customer experiences. Required Skills...
center platforms. Lead design and deployment of CCaaS and UCaaS platforms. Ensure seamless integration of contact center..., and best practices for voice and contact center systems. Operations & Reliability Oversee day-to-day operation of global telephony...
initiatives for NA and EUR. Gather and analyze customer feedback and contact center metrics to identify trends and improvement... with contact center teams to identify operational challenges and implement solutions. Collaborate with Brand teams to understand...
initiatives for NA and EUR. Gather and analyze customer feedback and contact center metrics to identify trends and improvement... with contact center teams to identify operational challenges and implement solutions. Collaborate with Brand teams to understand...
Customer Experience Technology team, you will help lead the execution of key deliverables for Contact Center Transformation... and ability to influence - Possessing experience with GenAI assistants in contact centers - Being skilled in WFM tools...
Senior Business Analyst - IVR & Contact Center (Biopharma Market Access) Employer: Alphanumeric Systems Inc... contact center insights into decisions. Drive API/integration patterns across portals and regulatory systems; ensure...
company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center... solutions. This is where you and your skills come in. The Professional Services Contact Center Engineer at RingCentral...
-level issues impacting our contact delivery, lead incident response efforts to drive rapid resolution, and collaborate... live dashboards and alerting systems to detect and investigate anomalies in contact volumes, service levels, and agent...
. Strong technical proficiency in contact center WFM platforms (e.g., Aspect, NICE, Verint) and scripting (e.g., Python, SQL, VBA, or RPA... experiences. About the role We are seeking a strategic and technically adept Workforce Management Systems Lead to spearhead...
and private equity value creation. Lead transformation initiatives across contact center operations, leveraging and optimizing... CCaaS platforms (WebEx Contact Center, NICE CXone, and supporting technologies like WFM, SMS, and fax) to enhance agility...
and execute long range contact center forecasts Lead the Workforce Planning & Analytics (WPA) Team to schedule team members Lead... is responsible for delivering accurate contact center forecasts including maintaining customer support resource planning, creation...
for our Favor contact center teams (onshore and offshore) providing support via Phone, Chat, Email and Tickets. Lead the analysis... and better agent utilization across our contact center teams. Own and oversee our hourly team member PTO process (and approvals...
required (number of years necessary to perform role): 4+ years of contact center operations experience required Travel: May..., gives homeowners budget protection and convenience, covering up to 23 essential home systems and appliances. Frontdoor...
understanding of contact center operations, including forecasting, scheduling, real-time management, and vendor coordination... Management (CX Operations) will lead the strategy and execution of workforce planning, forecasting, and scheduling...
or more years of experience in workforce management and/or large-scale contact center operations, with at least 5 years... process outsourcing (BPO) with high-volume contact center or service operations. Understanding of industry-specific...
or more years of experience in workforce management and/or large-scale contact center operations, with at least 5 years... process outsourcing (BPO) with high-volume contact center or service operations. Understanding of industry-specific...
, or similar). Knowledge of customer support/contact center best practices, including: (omnichannel), CCaaS systems, WFM systems... of drone/robotics or connected device products, a track record of building and transforming teams, and the ability to lead...