Job Posting Title: Contact Center WFM Systems Lead Req ID: 10132082 Job Description: Disney Direct to Consumer... Infrastructure Manager is to supervise and optimize the workforce management (WFM) processes within the contact center. This includes...
to influence - Possessing experience with GenAI assistants in contact centers - Being skilled in WFM tools and telephony... of our Firm. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include...
strategy for our contact center solutions. The ideal candidate will have a strong background in data architecture, particularly... within contact center environments, and a passion for leveraging technology to enhance customer experiences. Required Skills...
center platforms. Lead design and deployment of CCaaS and UCaaS platforms. Ensure seamless integration of contact center..., and best practices for voice and contact center systems. Operations & Reliability Oversee day-to-day operation of global telephony...
initiatives for NA and EUR. Gather and analyze customer feedback and contact center metrics to identify trends and improvement... with contact center teams to identify operational challenges and implement solutions. Collaborate with Brand teams to understand...
initiatives for NA and EUR. Gather and analyze customer feedback and contact center metrics to identify trends and improvement... with contact center teams to identify operational challenges and implement solutions. Collaborate with Brand teams to understand...
Customer Experience Technology team, you will help lead the execution of key deliverables for Contact Center Transformation... and ability to influence - Possessing experience with GenAI assistants in contact centers - Being skilled in WFM tools...
Senior Business Analyst - IVR & Contact Center (Biopharma Market Access) Employer: Alphanumeric Systems Inc... contact center insights into decisions. Drive API/integration patterns across portals and regulatory systems; ensure...
company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center... solutions. This is where you and your skills come in. The Professional Services Contact Center Engineer at RingCentral...
. Strong technical proficiency in contact center WFM platforms (e.g., Aspect, NICE, Verint) and scripting (e.g., Python, SQL, VBA, or RPA... experiences. About the role We are seeking a strategic and technically adept Workforce Management Systems Lead to spearhead...
, or similar). Knowledge of customer support/contact center best practices, including: (omnichannel), CCaaS systems, WFM systems... of drone/robotics or connected device products, a track record of building and transforming teams, and the ability to lead...
performance metrics of the contact center systems, to ensure target SLAs are met and maintained. Partner with Operational... schedules decisions, breaks, and other off-phone projects to ensure adequate coverage. Generate regular contact center...
overall Sales and Retention strategy for the call center, aligning with corporate growth and customer experience goals. Lead.... Strong analytical and financial acumen; proficient with CRM systems (e.g., Salesforce, CSG, SugarCRM) and call center analytics tools...
and implement solution architecture for contact center technologies, including CCaaS, CRM systems, telephony, and related platforms..., and performance metrics. Proven ability to lead innovations and implement continuous improvements within contact center operations...
to drive efficiencies and positive customer experiences Provide in-depth analysis of contact center operations, planning...Company Description Job Description Store Operations & Customer Care is the global support center for store...
the design, architecture, and implementation of cloud-based contact center solutions using Amazon Connect. In this role... of Amazon Connect in their contact center operations. Oversee architecture and implementation of Amazon Connect-based contact...
the design, architecture, and implementation of cloud-based contact center solutions using Amazon Connect. In this role... of Amazon Connect in their contact center operations. Oversee architecture and implementation of Amazon Connect-based contact...
a strategic and operationally rigorous Customer Experience Get Journey Manager to lead the end-to-end Get/Install experience... Maintain a prioritized backlog based on quantified losses (e.g., long intervals, tech no-shows, repeat truck rolls) Lead agile...
our AI, Customer Experience and Employee Service Suite portfolios, and enterprise add-ons (Contact Center, WFM, QA, Data Privacy... AI and automation features in SaaS. - Knowledge of customer service, contact center, and employee service software. - Experience...
implementation of new processes and tools for improving call center workload efficiency. Proactively identify new contact center... experience Experience Minimum of 8 years of significant contact center and/or Edward Jones functional experience...