for all supported contact center systems. Lead onboarding and offboarding processes for internal employees and vendor agents. Maintain... flow and contact center optimization. May lead or co-lead cross-functional projects involving multiple departments...
for all supported contact center systems. Lead onboarding and offboarding processes for internal employees and vendor agents. Maintain... flow and contact center optimization. May lead or co-lead cross-functional projects involving multiple departments...
contact center platform and telephony requirement Work closely with team lead on standardization of processes and standards... and manage of contact center applications to ensure overall system performance, accessibility, and usability Ensure system...
, you will play a critical role in supporting contact center resource management by analyzing call volume and quality trends, staffing... of workforce analytics tools and processes to enhance data accessibility and usability. Support contact center operations...
demographic information or related data. Enters referrals, documents communications and actions in system. Associates... and a minimum of 1 year of experience in a high-volume, interactive customer service or call center in a healthcare environment...
that never cuts corners, this is your moment to lead at the intersection of safety and flavor. As Manager, Food Safety... standards that set Saucy! apart. From supply chain to store shelves, you'll lead programs, audits, and partnerships that ensure...
, documents communications and actions in system. Associates in this role are expected to have the ability to multi-task... customer service or call center in a healthcare environment; or any combination of education and experience which would provide...
. Familiarity with Remedy or ServiceNow ticketing tools and processes (nice-to-have). Knowledge of contact/call center environments... and Computer Telephony Integration (CTI) is a plus. Day-to-Day Responsibilities Lead production support triage, bridge line...
a self- motivated, results-oriented professional to lead and provide technical guidance to sustain operations analysts.... Responsibilities Incident Management: Quickly respond to and resolve system outages or performance issues. Root Cause Analysis...
a self- motivated, results-oriented professional to lead and provide technical guidance to sustain operations analysts.... Responsibilities: Incident Management: Quickly respond to and resolve system outages or performance issues. Root Cause Analysis...